General Questions
You can reach out to our support team by sending an email to [email protected] . We will respond to your inquiries promptly.
REWARDS PROGRAM
For every dollar you spend with us, you’ll earn 1 point. Accumulate points that you can conveniently apply as credits at the cart page. It’s our way of showing appreciation for your continued support and allowing you to save on your future purchases. Start earning points today and enjoy the benefits of our rewarding loyalty program at BuyMyWeed
100 Points = $5
Payment And Fees
To begin processing your order, please ensure your e-Transfer includes your order number in the notes section. Once the e-Transfer is accepted, we’ll move your order into processing.
Please allow up to 2 hours for the e-Transfer to reach our payment system. If your order is still on hold after 12 hours and your payment shows as pending, it may mean that we haven’t received the funds or there was a step missed in the e-Transfer process. Double-check the instructions, and if you need further help, our support team is here to assist!
If your e-Transfer remains pending or hasn’t been received, several factors could be at play:
- If you omit the order number from the notes section of your e-Transfer, we might not be able to link your payment to your order.
- If you’ve sent the payment to an incorrect email address, we won’t receive your e-Transfer.
- If your bank flags the transaction as suspicious, you’ll need to contact them for confirmation to proceed with the transfer.
- Not adhering to the correct question and answer, as outlined in the payment instructions, may result in us being unable to accept the e-Transfer.
In the event that your order’s payment cannot be processed due to any of the reasons mentioned above, you’ll receive an email notification from our accounts team. If no payment is received within 24 hours, your order will be automatically canceled and cannot be reinstated. You’ll need to place a new order.
Packaging/shipping
We take great care in our packaging to ensure that your order is handled with the highest quality standards:
- Vacuum Sealing: Your items are vacuum-sealed to maintain freshness and eliminate any odors, ensuring a discreet and secure delivery right to your door.
- Smell-Proof Bag: Each order is placed in a specialized smell-proof bag for an extra layer of discretion and security, keeping any scents completely contained.
- Parcel Box: Finally, your sealed products are packed in a sturdy parcel box, similar to Amazon's packaging, adding another layer of protection for safe transit.
Your privacy and the secure delivery of your order are our top priorities, and every step in our packaging process reflects that commitment.
At BUYMYWEED, we have the following policy regarding lost orders to ensure clarity and transparency:
BUYMYWEED is not responsible for orders lost due to:
- Incorrect Address: Any errors in the provided address, including typos or auto-correct mistakes.
- Change of Address/Residence: If you’ve changed your address after placing an order, please notify us promptly.
- Theft After Delivery: Once a package is delivered to the address provided, we cannot control any subsequent theft or loss.
- Package Rejection: If an authorized person, such as a doorman, rejects the package upon delivery, we are not liable.
Return Address Policy: We do not use a return address on packages. Please ensure your address is complete and accurate, including any unit or apartment numbers. Packages with incomplete addresses, such as missing unit numbers, will not be returned by Canada Post, and we are unable to offer refunds or replacements in these cases.
We encourage all customers to carefully double-check their address before finalizing the payment. If you need to make corrections, contact us as soon as possible to avoid any issues with delivery.
Thank you for helping us deliver your order accurately and on time!
After your order is sent out, you can expect to receive it within 1 to 3 business days using Canada Xpress Post.
Please keep in mind that unforeseen delays might occur that are beyond our control and could affect your delivery.
When tracking your package, watch for the “Item out for Delivery” status. This means your package has left the sorting facility and is en route.
Please be aware that Canada Post could face delays on statutory holidays, during holiday seasons, and when weather conditions are extreme.
Ordering
Setting up an account is a straightforward process:
- Navigate to the "Login/Register" option located at the top-right corner of the page.
- Select "Create an Account."
- Complete the provided form to register your account.
- Once your registration is complete, you are now ready to place orders. Kindly keep in mind that you must be 19 years or older to proceed with placing an order.
Should you have any inquiries, feel free to reach out to us at [email protected] .
Here's a simple step-by-step guide to help you place your order with BuyMyWeed.cc:
- Browse through our wide selection of Marijuana, Concentrates, and Edibles.
- Select your desired product(s), choose your preferred weight and quantity, then click "Add to Cart." You'll have the option to either "View Cart" or "Continue Shopping."
- At the "View Cart" page, you can make adjustments to your order, apply coupons, redeem points, and review shipping costs.
- Upon proceeding to "Checkout," you will receive an email containing payment instructions.
Please allow up to 24 hours for your payment to be processed. We will notify you via email regarding your order status and provide tracking information when it becomes available.
Yes, we do have a minimum order requirement of $100. However, it's important to note that for orders totaling less than $150, a flat-rate shipping fee of $20 will be applied to cover the cost of shipping.
At BUYMYWEED, we're excited to offer you free shipping across Canada for all orders over $150. To qualify, your order total must be over $150 after applying any discounts or coupons.